Return & Exchange Policy

At Berryessence, we strive to deliver high-quality, natural wellness products. Due to the personal and consumable nature of our products, we follow a strict return and exchange policy to ensure hygiene and safety.

1. Returns & Exchanges

• All products sold on Berryessence are non-returnable and non-exchangeable once delivered.
• We request customers to carefully review product details before placing an order.
• By placing an order, you agree to the terms of this policy.

2. Damaged or Incorrect Products

We only accept replacement requests under the following conditions:

• The product received is damaged, or
• The product received is incorrect

Conditions for Acceptance:

• Request must be raised within 48 hours of delivery
• An unboxing video or clear images must be provided
• Product must be unused and in original packaging

How to Request:

Please email us at support@berryessence.in with:

• Order ID
• Description of the issue
• Supporting images or video

3. Replacement Policy

• Once your request is verified, we will arrange a replacement at no additional cost
• In case a replacement is not available, we may offer an alternative resolution at our discretion

4. Non-Returnable Situations

We do not accept returns or exchanges in the following cases:

• Change of mind after purchase
• Product does not suit your skin/body
• Allergic reactions (customers are advised to perform a patch test before use)
• Minor packaging differences or natural variations in products

5. Order Cancellation

• Orders can be cancelled only before they are dispatched
• Once an order has been shipped, it cannot be cancelled

6. Failed Delivery / Return to Origin (RTO)

If an order is returned due to:

• Incorrect address
• Customer unavailable
• Order refusal

The customer will be required to pay additional shipping charges for re-dispatch.

7. Contact Us

For any queries or concerns, please contact:

Email: berryessence03@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM